Frequently asked questions

What do I need to join?
Two things:

  1. An email address that you check frequently.
  2. A mobile phone.

What if I forget my password?
No problem go here and pop in your email address. You will then receive your password by email

Can I unsubscribe by text message?
Yes. Send unsubscribe.clubcode (note the dot) to the number you used to subscribe.

What personal information do you need about me?
So we can send you information your name your email address and your postcode and if you would like to receive information by text message a mobile number also.

Will you give my details to anyone else?
No, We adhere to a privacy policy which states all information provided to us, electronically, will be treated in confidence and will not be disclosed to third parties - unless required to do so by law.
When you register please read the terms and conditions. For your added protection we also use a secure server. You will see a padlock appear in your browser bar once you enter your account details and the http changes to https

Will you be sending me spam?
No. Information sent to you is from us and will only be sent if you have requested it.
You will receive full colour online newsletters the occasional survey and our latest news delivered to your desktop or mobile phone.

How will I know if the email or text is from my you?
This will be made very clear in the subject line. If you have a spam filter please add these emails to your white list.
Text messages you receive will start with the name of our business.

Can I contact you online?
Yes. 24/7 either online or by text message. Check you account for details of how to do this.

Will anyone see my contact details?
No. We do not use CC or blind copies. Information is sent just to you from us.

Can I change my contact details?
Yes. Just log into your account and make the changes you need.

Can I change my details if I move house or Internet service provider?
Yes Login to your account and make changes to your contact details there. If you change your mobile number please make certain that you update your contact details.

Does this cost me anything?
No All information you receive from us to your desktop is free. If you send a text message to us this is charged at your network rate (normally 10p)